Program

Physician Assistant M.S.

Year Approved

2017

First Advisor

Goetz, Cindy

Abstract

Introduction: The nation is experiencing an expanding, aging population. As the nation faces an imminent physician shortage, physician assistants (PAs) will be utilized in practice to a greater extent. Maintaining patient satisfaction is important because it improves patient outcomes. Purpose: The purpose of this study is to evaluate patient satisfaction with PAs in family practice. By researching determinants of satisfaction, this study will identify the factors that influence overall patient satisfaction. The results will indicate what aspects of a patient’s visit can be improved upon to increase satisfaction. Methods: A survey was given at family practice clinics to patients that were examined by a PA. A survey was used to collect data on the patient’s satisfaction with PAs, based on specific satisfaction criteria. Results: A total of 78 surveys were used for data analysis. The average score for overall patient satisfaction with the quality of care provided by the PA was 4.90 out of 5. The only variable that was shown to have a significant influence on patients’ overall satisfaction is the patients’ perceived role in their healthcare decisions (P=0.001). Discussion: The results should motivate healthcare providers to have a discussion with patients about their options when it comes to the conditions, treatment plans, and further medical steps. Shared decision-making involves patients as active participants in understanding possible medical options and choosing the most favorable course of action. Engaging patients in their own healthcare will likely increase overall satisfaction.

Degree Name

Masters of Science in Physician Assistant

Document Type

Masterʼs thesis

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